Revenue Management
Why do hundreds of local governments rely on Diamond Municipal Property Tax, Utility Billing and other revenue management solutions? For many, it’s because the solution has years of proven and reliable performance and a long-term product roadmap. For others, they know that it meets their specific local government needs within their province. Others note Diamond’s unique relationship with Microsoft and Dynamics GP which means continual introduction of leading innovations, long term solution support for and with Microsoft infrastructure and unparalleled integration to Microsoft Office.
Creates insight and make smarter decisions. From built-in reports to sophisticated data analysis and reporting tools, Diamond Municipal Solutions gives everyone in an organization access to the information most relevant to their roles using the Microsoft Office tools they know so well. This can lead to cost savings, strategic decision making, and informed, empowered people from the council chambers to the public works yard.
Increasing efficiency. Diamond Municipal Solutions and Microsoft Dynamics GP look like, and work very well with, Microsoft applications people already know and use today. Cross-training of job roles and introducing new employees to the system occurs naturally and with rapid adoption. Whether serving the public or working with co-workers, the system ease of use, smart reporting tools and rapid inquiry gives your employees the exact information and tools they need to maximize their effectiveness and efficiency.
Leading Innovation. Whether it is Microsoft Office integration, compatibility with the latest Microsoft desktops, servers and databases or new web and cloud based computing, you can count on Diamond Municipal Solutions through our unique partnership with Microsoft to bring these innovations to local governments now and in the future.
Property Taxation
Incredibly easy to use and setup, robust and reliable, and with 100% integration to core financials, Diamond Property Taxation sets a higher bar and gives you complete command of your property and taxation demands. The Diamond Property Taxation module completes all taxation related activities with ease and flexible configuration allows for advanced tax sale, adjustment entry, appeals tracking and even property tax deferral programs.
Integrated. Full integration and real-time access from property taxes to the land database, customer records, payment options, financial data and other subledgers such as utility and permits eliminate the need for costly secondary modules and unnecessary complexity often found in other solutions. In addition, desktop level Integration to common GIS systems such as ESRI, AutoCAD and MapInfo are available out-of the-box.
Superior Look and Feel. Diamond’s Property Taxation module looks and acts like Microsoft Office applications used by everyone today and integration to Microsoft Office applications is a given with Microsoft Word letter writing wizards, one-click export to excel, Outlook eBilling and reporting and more.
Business Insight. The Property Taxation module comes packaged with dozens of out-of-the-box reports and queries for quick access to routine data. Easy-to-use reporting tools provide tremendous flexibility – go far beyond the simple publishing of static “SQL reports” by rapidly building insightful real-time queries, touch enabled dashboards and key performance metrics in common tools people use every day such as web browsers, Microsoft Excel and SharePoint embedded reports.
Utility Billing
Powerful and easy to use, Diamond Utility Billing sets the standard for periodic billing of water, sewer, garbage, gas,
electric and other related services. Diamond Utility Billing is an end-to-end solution that includes meter and reading management, bill levy and generate, work orders, payment and collections, adjustments and so much more.
Integrated. Full integration and real-time access from utility billing to property taxes, customer records, payment options and financial controls eliminate the need for duplicate data entry and unnecessary complexity often found in other solutions.
Superior Look and Feel. Diamond’s Utility Billing module looks and acts like Microsoft Office applications used by everyone today and integration to Microsoft Office applications is a given with Microsoft Word letter writing wizards, one-click export to excel, Outlook eBilling and reporting and more.
Business Insight. The Utility Billing module comes packaged with dozens of out-of-the-box reports and queries for quick access to routine data. Easy-to-use reporting tools provide tremendous flexibility – go far beyond the simple publishing of static “SQL reports” by rapidly building insightful real-time queries, touch enabled dashboards and key performance metrics in common tools people use every day such as Web browsers, Microsoft Excel and SharePoint embedded reports.
Diamond has been providing utility billing to local government for many years and the product is fea
Multi-meter management, on the same account if required.ture-rich with things like:
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Comprehensive consumption management and reporting for current and historical
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Detailed pre-authorized withdrawals, maximum upset limits, budget billing and more
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Comprehensive estimating capabilities with standard, seasonal variances, and default estimates
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Final billing “on demand” or on a batch basis
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Detailed meter maintenance and tracking functions
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Owner and renter management and billing
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State-of-the-art utility bill presentment with consumption graphing, detailed transactional statement & calculation details
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Bill presentment options include paper, email and ebill and online web-based bill
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Collections component to manage more complex collection scenarios and tracking
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Comprehensive work order system to manage maintenance, account turnover, shut offs, collections, and meter replacement
Cash Receipts
Feature rich and easy to use, the Diamond Cash Receipts module provides point-of-sale and cash management your subledger and general processing needs. Unlimited lines of detail allow for payment of multiple and different subledgers. Multiple bank account support, user-defined payment types, and flexible setup options give you a tremendous customer service experience.
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Inquiry features that quickly locate and transfer customer and subledger records, with instant feedback on account details and outstanding balances
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Multi-user, multi-batch, multi-location capabilities for any point-of-sale volumes
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Unlimited lines of detail per receipt, including auto-fill functions that quickly add multiple subledger accounts (one owner with many tax parcels for example)
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User defined payment types with unlimited payment methods per receipt, even to different bank accounts on the same receipt
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Integration with cash drawers, bar code systems and receipt printers to provide a fully automated point of sale system
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Advanced features such as automated NSF cheque processing, discounts, charitable donation receipts and post-dated cheque management
Comprehensive Integration. Full integration and real-time access from cash receipts to all customer records, account subledgers, bank deposits and reconciliation, general ledger, and more saves you time and eliminates duplicate entry. Also, Diamond takes a comprehensive approach to cash management, bank reconciliation and audit with all transactions flowing through cash receipts. This includes:
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Auto-debit (pre-authorized) payment file generate and processing
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Mortgage holder processing (manual or automated through import)
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Online payments from Diamond Virtual City Hall
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Imported payments from any source such as banking systems and more
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Integrated payments from 3rd party POS systems such as Active Payment Manager
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NSF processing and payment voids and returns
Superior Look and Feel. Diamond’s cash receipts module looks and acts like Microsoft Office applications used by everyone today and integration to Microsoft Office applications is a given with Microsoft Word letter writing wizards, one-click export to excel, and more.
Business Insight. The cash receipts module comes packaged with dozens of out-of-the-box reports and queries for quick access to routine data. In addition, easy-to-use reporting tools provide tremendous flexibility – build intelligent search queries usable by all and go far beyond the simple publishing of static “SQL reports” by rapidly building insightful and real-time queries, touch enabled dashboards and key performance metrics in common tools people use every day such as Web browsers, Microsoft Excel and SharePoint embedded reports.